Refund Policy

1. Scope of this policy

This Refund Policy applies to subscription plans purchased directly from [LEGAL BUSINESS NAME], trading as Nufu TV, through nufutvs.com. Purchases, devices, player apps, internet service, or fees supplied by a third party are governed by that third party’s refund terms.

Because access is a digital service that may be delivered or activated soon after purchase, eligibility depends on the circumstances below and any mandatory rights that apply to you.

2. Request window

Submit a refund request within 7 calendar days of the initial purchase. A request is not automatically approved; we review delivery, activation, usage, troubleshooting, and payment records. Renewal, extension, or upgrade purchases are generally non-refundable after the additional service period or access has been delivered, except where required by law.

3. Situations that may be eligible

After review, a full or partial refund may be appropriate when:

• the same order was charged more than once;
• paid access was not delivered within the time stated at checkout and we could not resolve it;
• a verified service-side technical problem prevented material use and remained unresolved after a reasonable support opportunity;
• the plan delivered materially differs from the plan confirmed in your order; or
• applicable law requires a refund or cancellation right.

4. Situations usually not eligible

Unless applicable law requires otherwise, refunds are generally not provided for:

• a change of mind after access was delivered or used;
• device, app, location, or network incompatibility where requirements were disclosed or could have been checked using our setup guide;
• slow or unavailable internet, device problems, or third-party app/service outages;
• third-party player-app fees, device costs, bank fees, currency conversion, or internet charges;
• failure to follow setup instructions or provide reasonable troubleshooting details;
• credential sharing, device-limit violations, prohibited activity, or suspension under our Acceptable Use Policy;
• an expired plan period or time already used; or
• requests containing false, incomplete, or abusive claims.

We do not normally provide prorated refunds for an unused portion of an active plan unless required by law or expressly approved after review.

5. How to request a review

Use the contact page and choose the billing or plan option. Include your name, purchase email, order or transaction reference, purchase date, selected plan, device and app, a concise description of the issue, and troubleshooting already attempted.

Never send your password or full payment-card number. Screenshots should hide credentials, private messages, and payment details.

6. Review, decision, and payment timing

We may first offer setup help, replacement access, or another reasonable remedy. We will assess the request using order, delivery, activation, support, and fraud-prevention records and communicate the outcome through the purchase email.

If approved, a refund is normally sent to the original payment method. Your bank or payment provider controls when the credit appears. Processing delays caused by that provider are outside our control.

Chargebacks

Please contact us first so we can investigate. A chargeback does not replace the obligations in these policies, and fraudulent chargebacks may lead to account restriction and evidence being supplied to the payment provider.

7. Consumer rights and contact

Nothing in this policy limits a refund, cancellation, warranty, or other consumer right that cannot be waived under applicable law. If a mandatory local rule conflicts with this policy, that rule applies.