Privacy Policy

1. Scope and who we are

This policy applies to nufutvs.com and related customer-support interactions operated by NUFU TV, trading as Nufu TV (“Nufu TV,” “we,” “us,” or “our”). It does not govern third-party websites, player apps, device makers, or payment services that publish their own privacy notices.

2. Information we collect

Depending on how you use the site, we may collect:

• Contact and order information: name, email address, billing country, selected plan, transaction reference, and order status.
• Support information: messages, device and player details, screenshots you choose to send, and troubleshooting history.
• Technical information: IP address, browser, device type, approximate location derived from IP, referring pages, and security logs.
• Cookie and analytics information: preferences and website-usage events, where enabled.

Payments may be processed by a third-party payment provider. We generally receive confirmation, status, and transaction references—not your complete payment-card number. Confirm this statement with your payment setup before publishing.

3. How we use information

We use information to process and administer orders, provide setup and customer support, secure accounts, prevent fraud and abuse, operate and improve the website, communicate service or policy changes, keep records, and meet legal obligations. Where applicable, processing may rely on performance of a contract, legitimate interests, consent, or compliance with law.

4. When we share information

We may share only what is reasonably necessary with hosting, security, analytics, communications, customer-support, and payment providers; professional advisers; regulators or law enforcement where legally required; and parties involved in a merger, financing, or sale of the business. We do not describe personal information as “sold” unless our verified practices support that statement.

Some providers may process information outside your state or country. Where required, we use appropriate contractual or legal safeguards.

5. Cookies and similar technologies

Necessary cookies help the site function and protect it. Optional analytics or advertising technologies should be activated only in line with the consent choices shown to the visitor. You can also manage cookies through your browser; blocking necessary cookies may affect site functions.

6. Your choices and privacy rights

Depending on your location and applicable law, you may request access, correction, deletion, portability, restriction, objection, or withdrawal of consent. Eligible California residents may also have rights to know, delete, correct, limit certain uses of sensitive information, and opt out of sale or sharing when those activities apply. We may need to verify a request before acting on it.

Submit a request through our contact page. You may also appeal a decision or contact your privacy regulator where local law provides that right.

Children

The website is not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided information, contact us so we can review and delete it where appropriate.

7. Retention and security

We retain information only as long as reasonably needed for the purposes described above, including support, accounting, dispute, security, and legal requirements. Retention periods vary by record type and applicable law.

We use reasonable administrative, technical, and organizational measures designed to protect information. No online system can be guaranteed completely secure, so please do not send passwords or full payment-card details through the contact form.

8. Changes and contact

We may update this policy as our practices or legal requirements change. The “Last updated” date identifies the latest version. Material changes may also be highlighted on the site where appropriate.